Check with seller Housekeeping Manager Camp Verde

  • Location: Camp Verde, Arizona, United States

General knowledge of Casino/hospitality operations, including Financial plans, security and safety programs, personnel and labor relations, preparation of business plans, budgeting, forecasting, quality assurance programs, and service recovery techniques.
Maintains adequate staffing levels in the Casino Housekeeping Department by interviewing, selecting, training, evaluating, motivating, promoting, disciplining, and terminating employees as needed.
Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards in keeping with 4-Diamond/AAA standards.
Oversight of visual and written inspections of Casino Floor, Restaurants, and all public spaces.
Develop and maintain a departmental budget.
Develop and implement controls for expense management.
Conduct monthly, quarterly and/or annual inventory of supplies, cleaning chemicals and equipment, standardized audit tracking of inventories.
Establishes and maintains operation systems to ensure impeccable guest service. Exceeds guest expectations by ensuring that we provide excellent service and functions effectively as a team.
Plans work schedules to ensure maximum guest service and in accordance with occupancy, while utilizing labor management tools to control labor expenses.
Inspects and evaluates physical condition of all areas of Casino. Submits recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
Work with the Maintenance Department to develop, implement and maintain a scheduled property maintenance program for all public areas of the Casino.
Investigates new and improved cleaning instruments and methods.
Maintains a working knowledge of policies and procedures and enforces the same within the department.
Utilizes leadership skills and motivational techniques in order to maximize employee productivity and satisfaction of direct reports.
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established policies and procedures of the department, company and any gaming/regulatory authorities to achieve overall objectives of the department.
Coordinates training programs for current and new employees in conjunction with Human Resources and the Training Department.
Operate the department pursuant to OSHA requirements and guidelines.

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