Check with seller Customer Insights Manager Orlando

  • Location: Orlando, Florida, United States

The life-cycle of the Net Promoter (NPS) journey requires compilation of contacts lists, survey launch prep, survey management and analysis of data to synthesize customer insights. It will be critical to possess and utilize “project manager” competencies to encourage stakeholder engagement internally, for the purpose of driving metric-driven improvement of products and services. The objective is to inspire interest in others to identify root cause and lead project teams to produce positive change. This individual must be proficient in statistical tools and methodology.

Responsibility also includes managing the Customer Insights closed loop process.

Excellent presentation skills are required. This role will lead customer insights discussions across the Executive Leadership and various teams including Commercial, Customer Service, Retail, Supply Chain, Quality, Marketing, etc. on an ongoing basis.

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