Check with seller Customer Service Representative Dublin

  • Location: Dublin, Ohio, United States

If you are driven by a passion to do something meaningful, Nestlé Quality Assurance Center (NQAC) is the place for you. NQAC employees have the opportunity to make a long-term impact on food safety while personally contributing to company success every day. Quality assurance and product safety are core business principles at Nestlé and the Nestlé Quality Assurance Center (NQAC) is specifically responsible for ensuring that all Nestlé products are safe and that the highest product safety is delivered to Nestlé’s customers. NQAC’s world class microbiological and food chemistry laboratories provide comprehensive testing services to Nestlé factories, suppliers, and co-manufacturers in North America, all to ensure this quality assurance and product safety mission is continuously reached.

The Customer Service Representative (CSR) fulfills a key role within the Customer Service Department of the Nestlé Quality Assurance Center of Dublin. The CSR demonstrates the highest level of internal & external customer service skills and team-orientation, while also exhibiting a sound understanding of NQAC Dublin analytical testing capabilities, customer base, and sample submission & processing requirements. The CSR provides information and customer support services when needed to all Customer factories and customers serviced by NQAC Dublin laboratories. The CSR facilitates resolution of escalated issues as needed, and assists when needed with all other technical support functions for internal sample receipt and delivery - such as retrieving/preparing retest samples of various areas at NQAC, assisting in login and/or shipping/receiving to process samples, and unloading/accepting courier deliveries during special circumstances. The CSR also functions as a deviation specialist who communicates submission issues to the customer while handling the deviated samples and storing them in the proper location until ready to be processed.

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