Check with seller Escalations Supervisor Beaverton

  • Location: Beaverton, Oregon, United States

Assist in the management of all aspects of customer escalations contact processes including customer service, collections and loss mitigation.
Identifying, analyzing, and initiating the escalation process in an organization based on the escalation criteria specified by the organization
Assuring the team's availability if the problem arises during the monitoring period, closing the escalation process once the monitoring period is completed successfully, and ensuring customer satisfaction before closing the escalation
Manage Customer feedback survey results and follow up as required
Establish relationship with inter-departments to resolve escalations in a timely manner

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