Check with seller IT Specialist (CUSTSPT) - Virtual Albuquerque

  • Location: Albuquerque, New Mexico, United States

Diagnose, resolve, report incidents and track routine customer IT problems.
Install, configure and test software; troubleshoot hardware and software comonents.
Assist and guide customers on policy and procedures in support of proposed IT initiatives.
Deliver customer support services in the application of information practices.
Participate in the preparation of meetings by sharing information and assisting higher graded positions.
Document tickets and resolutions of issues.
Present formal and informal training, guidance and assistance to customers relating to IT services.
Provide routine advice and recommendations for the improvement of customer service delivery.

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