Check with seller Call Center Customer Service Allentown, PA 18103 Allentown

  • Location: Allentown, Pennsylvania, United States

Our Customer Service Representatives focus on building rapport and maintaining positive relationships with existing customers to understand their individual needs, personalize a solution of value, and ensure a memorable customer experience. In this position you’ll support our company business development strategy. These are inbound calls from existing customers only, which means there is no cold calling required. The Hartford will provide you with 10 weeks of paid training, as well as ongoing coaching and development to ensure your success Location\: 7350 Tilghman St. Allentown PA 18106Start Date\: February 24, 2020Training Hours\: Monday-Friday 10\:00am-6\:30pmPost Training Hours\: Monday-Friday 10\:00m to 6\:30pm and Every Other Saturday or Every Other Sunday 9\:30am to 6\:00pmOnce you start working every other Saturday or Sunday, you will receive Thursday off during the week\: AS A CUSTOMER SERVICE REPRESENTATIVE YOU WILLManage an average of 60 to 80 calls per day with a high degree of professionalism and the desire to succeed.Utilize active listening and critical thinking skills to quickly analyze and clearly understand a specific request or customer need, and then leverage knowledge and resources to provide the appropriate solutions.Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.Commit to learning and developing, including a better understanding of products and business lines of The Hartford.

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