Check with seller Counselor Administrato Downers Grove

  • Location: Downers Grove, Illinois, United States

Responsible for system data input and maintenance including uploading documents for expense process management, CoCs, V&I, and all other Client manual processes.
Assists with reporting such as monthly exception reports. Scrubs and updates data. Pulls the reports and sends by region to CSD. Follows up when completed.
Monitors several system generated email inboxes to manage system change notifications and determine actions needed as next steps.
Updates payroll documents.
Follows up on Customer Survey sent from Client Mailbox.
Runs EY Tax reports, determines missing data and updates Client and Weichert systems.
Responsible for AMEX monthly reconciliation; reaching out and following-up on monthly declined reports.
Assists Relocation Counselor with Proactive transferee case management.
Assists Relocation Counselor with supplier management and administration.
Audits files for equity process management.
Assists the Relocation Counselor with document uploads in edocs, notes and expense exceptions.
Assists the Relocation Counselor with collection of essential file documents.
Ensures completeness of each relocation file for audit process.
Provides coverage for the Relocation Counselors during PTO. This may include fielding incoming calls to answer questions, providing referrals to service providers and monitoring email inbox to ensure urgent or time sensitive request are addressed, etc.
Performs other duties as assigned.

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