Check with seller Customer Retention Specialist Las Vegas

  • Location: Las Vegas, Nevada, United States

The role:
As a Customer Retention Specialist, you'll bring your expertise to deliver exceptional service and solutions to customers through inbound call. You will get to work with top technologies and systems while having a dedicated team of leaders and peers to support you.

This is the job for you if:
You excel at helping customers through questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution
You are familiar with offering alternative solutions where appropriate with the objective of retaining customer's business
You can make financial decisions to protect/collect revenues and adjusts customer accounts
You are an active listener and can leverage probing question skills
You have a proven track record for hitting sales goals

What we offer:
A base pay rate of $12-$14 per hour base pay. Team Members can earn an additional $1000 per month in incentive pay.
A computer for you to set yourself up for success to work from home
Full medical, dental and vision benefits
Paid training
Advancement opportunities

Excellent verbal and written communication skills and are a strong multitasker
Driven by solving problems and meeting goals
Open scheduling availability
At least one-year experience in customer service
High school diploma or equivalent

Contact seller Share

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