Check with seller Customer Service Representative Biddeford

  • Location: Biddeford, Maine, United States

Communication

Establish effective communication with Operations to ensure awareness of issues impacting customer orders/deliveries
Be the point of contact for all communication to/from customers and sales personnel with other BOL departments eg. Engineering, Marketing, Product Development, Distribution, Production
Assist Customer Service Lead Warranty/Claims processing
Process approved credits as requested
Serve as technical and claims support for other Barrette offices as needed
Sample Sales Orders – enter all Sample and display orders
Respond to incoming phone calls from homeowners, contractors, dealers and distributors. (USA 2-step Distributors)
Administer and respond to inquiries from the on-line CHAT program (ZenDesk). (USA and CN)
Respond to incoming e-mails. (USA and Canada)
Order Entry

Ensure all Sample Sales Orders are entered accurately, in a timely manner, and customers are notified in advance of any potential backorders.
Monitor SAP functionality to help ensure items are available, on time, to fulfill orders.
Create solutions and expedite orders that have been delayed due to unforeseen circumstances.
Answer product availability questions
Provide freight quotes
Research invoicing issues
Sales Support

Procure materials for, and assist in the packing and shipment of, trade-show displays
Other sales support duties as assigned by the Customer Service Lead and CS Manager.

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