Check with seller Customer Service Newark

  • Location: Newark, Delaware, United States

Customer service:

Listen and understand customer needs, to solve issues in a timely manner, to bring suggestions
Answer phone calls immediately, return emails inquiries within 24 hours
Manage difficult or emotional customer situations
Share any information with the sales team to perform an excellent service
Facilitate the return of any defective product according to company policy
Deal with all administrative documents and send copies to our external accounting office
Prepare export shipping documents with freight forwarders
Have a customer-oriented mind
Support sales as required
Ensure work area is clean, neat and free of safety hazards
Report any potential safety violations/hazards to management
Warehouse:

Prepare orders and their deliveries in the promised delivery time
Receive deliveries from the factory, and store in adequate places in the warehouse
Occasionally deliver by car parcels to some selected customers
Check in all incoming lenses to ensure accurate update of inventory
Put lenses in correct inventory locations
Identify and correct inventory deficiencies/discrepancies
Participate in continuous improvement projects
Ensure work area is clean, neat and free of safety hazards
Report any potential safety violations/hazards to management

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