Check with seller Customer Site Supervisor Greer

  • Location: Greer, South Carolina, United States


May oversee and direct financial aspects as assigned and/or in area of responsibility by monitoring and tracking expenses compared to budget; monitoring asset utilization; preparing, reviewing and/or analyzing business reports
Assigns and monitors maintenance department daily operation by monitoring and driving department performance related to maintaining the material handling equipment covered under the contract, while ensuring the team members comply with state and federal regulations (i.e. OSHA, Hazardous Waste, NFPA etc.) relating to maintenance operations
Monitors and ensures areas of responsibility are in compliance with Intelligrated's standards for quality and safety, maintaining procedures and supporting documentation
Assists in driving and implementing the business plan against the contract for the area of responsibility to achieve facility goals (e.g. production, quality, safety); implements operational improvements
Supervises duties and leads Customer Service Technicians and Sr. Customer
Assists in forecasting and follows-up on staffing, workload and performance results to meet business demands for workload and performance results
Provides resolution to mechanical, technical/control issues; documents all information relating to customer support issues in CMMS and Dashboard database
Follows up with customers and other departments to ensure issues have been resolved
Assists in the development of specific technical and training documentation; assists in the development of a Technical Support Help Desk/Troubleshooting guide
Ensures the appropriate paperwork is completed in a timely manner
Maintains inventory of company supplied tools
Provides information to the Customer Service Department and other members of management to enhance Customer Service success
Executes a safe and timely, quality oriented preventive maintenance occurrence on the conveyor system
Adheres to all department and company standards, operating procedures and safety requirements while contributing to improvement

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