Check with seller Dealer Service Representative Salt Lake City

  • Location: Salt Lake City, Utah, United States









Main Job Tasks and Responsibilities

Order Management – Entering, Scheduling, Confirmation and Adjustments.
Oversight and management of assigned sales territory working in conjunction and support of the independent sales representative in that area.
Answer dealer/sales representative emails, phone calls and other inquiries in a prompt and professional manner.
Provide timely answers to questions, trouble shooting, warranty issues.
Proactively communicate issues that affect product delivery to dealers, buyers, sales reps, and the KÜHL Sales Team.
Work with dealers and sales reps to modify orders, ship windows and provide accurate lead times, estimated ship-dates and detailed information to KÜHL dealers regarding back-ordered product.
Work with EDI partners to set up and maintain order receipt, invoice processing, and other information/functions.
Work closely with production or accounting to answer dealers and sales reps’ questions/concerns.
Stay up to date on current style inventory position and product availability. Answer inventory related questions and produce available-to-sell reports using FullCircle inventory management computer system.
Process product returns and exchanges in a timely manner with appropriate follow-up communication.
Warranty assessment, processing and communication following KÜHL’s predetermined warranty and exchange guidelines.

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