Check with seller IT Assistant Alexandria

  • Location: Alexandria, Virginia, United States

The primary task of the contractor shall be to provide customer support to the end users and to diagnose and resolve problems in response to customer reported incidents.
Monitor and respond to emails, phone calls, and in-person requests seeking PC support. Receives customer’s calls requesting assistance with E-mail, word processing, PC operations, hardware components and/or other software and provides support. The Information Technology Assistant shall resolve routine user problems, report hardware problems to primary Department of Justice (DOJ) contractor for equipment repair/replacement, and/or reports to Information Technology Specialists of any unresolved problems.
Provides customer support services at the point of computer user/specialist interface, including installation, configuration, troubleshooting, customer assistance, and/or training.
The contractor shall provide assistance in developing a PC support helpdesk automated system to better track end user support issues.
Move equipment and install software at the Headquarters office.
Assist users with log-in procedures to the network and to other network applications.

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