Check with seller Operations Manager Atlanta

  • Location: Atlanta, Georgia, United States

The Operations Manager has primary responsibility for providing oversight, coordination, supervision, planning, administration, training and logistical support to one or more facilities. Work effort weighs heavily on the safe and successful collection, transportation and disposal of residential/commercial solid waste and recyclables. This role requires superior organizational skills that help in driving continuous improvement surrounding operations, clients, and employees. This manager will build rapport with both internal/external clients and strive to maintain business commitments that allow fulfillment of defined service level agreements. The operations leader will build a high performance team by exercising superior judgment and the proper balance of command and control. Determining appropriate staffing levels required to meet seasonal demands, monitoring metrics, and measuring team performance to exceed production and performance targets are key.Overall and in partnership with the Division/District Manager(s) the operations leader will meet defined objectives, provide timely reporting, training, coaching and discipline. Issues/concerns as needed are escalated to the leadership team.

1. Oversees day-to-day operations of the transportation, hauling and support operations, ensuring superior customer service and hauling of refuse without contamination of air, land or water.
2. Formulates, manages and monitors operating metrics while diagnosing and improving processes, procedures, operational and customer service performance.
3. Participates in the development of Divisional/District Operational budgets and follows best practices in measuring and monitoring.
4. Ensures thorough root cause investigations for all incidents/injuries and follows up with needed training, discipline, retraining, reporting.
5. Participates regularly in review of Operations department, including assisting with selection, coaching, employee discipline, performance evaluation and training.
6. Provides input into termination, compensation, bonus eligibility and promotion decisions.\
7. Formulates both short-term and long-term goals and action plans in conjunction the Division/District Manager(s), Facility Manager and RVP.
8. Participates in regular P&L reviews to ensure that budgets are met; programs are developed and in place for appropriate resource allocation, equipment utilization, equipment maintenance, and controlled use of labor and material costs.

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