Check with seller Team Leader Rio Rancho

  • Location: Rio Rancho, New Mexico, United States









Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
Communicate expectations to employees and provide timely updates
Provide subject matter expertise in handling escalated customer calls as needed
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
Stay current on internal work processes, policies and procedures. Attend required manager development training
Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Contact seller Share

Useful information

  • Avoid scams by acting locally or paying with PayPal
  • Never pay with Western Union, Moneygram or other anonymous payment services
  • Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
  • This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"

Related listings

  • Pharmacist
    Pharmacist
    Other Jobs - Santa Fe (New Mexico) - July 23, 2020 Check with seller

    Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience. Models and shares cust...

  • Universal Teller
    Universal Teller
    Other Jobs - Ruidoso (New Mexico) - July 23, 2020 Check with seller

    Achieving personal sales goals by opening new consumer accounts such as checking and savings, credit cards and loans, CDs and Money Market Accounts; cross-selling and making referrals of bank products. Provide a consistently superior customer experie...

  • Apprentice Technician
    Apprentice Technician
    Other Jobs - Hobbs (New Mexico) - July 23, 2020 Check with seller

    Learn and assist with performing the construction, maintenance, and repairs on the electrical distribution system Learn and assist with operating, inspecting, and maintaining ditching devices, digger/derricks, excavation equipment, and other electric...

Comments

    Leave your comment (spam and offensive messages will be removed)