Check with seller Technical Programs Manager Buffalo Grove

  • Location: Buffalo Grove, Illinois, United States

Plan future content in collaboration with management, marketing and legal to maintain consistency and high-quality for future documentation.
Responsible for the review, revision and maintenance of the company’s technical documents, including, but not limited to software, systems engineering, system operations, testing and user guides.
Develop a process and lead the Cisco CX (Customer Experience) position. Ensure the company is meeting all requirements of the program and timelines.
Responsible for tracking of manufacturer certifications to achieve or maintain vendor program and partnership requirements.
Format and edit technical documentation for a given project’s hardware and software, including installation, configuration and system architecture guides, as well as implementation and end-user guides for capabilities.
Compile various technical descriptions, schematics and drawings received from engineering and marketing teams, combining into customer facing deliverables as well as marketing collateral.
Create customer facing documents and other technical content while adhering to standard formats, content and styles with the ability to adapt to new approaches.
Interacting and establishing rapport with engineering and marketing personnel to resolve queries and issues pertaining to content, illustrations, format and scheduling.
Submitting documents for approval using a database to ensure document control integrity with document revision history content, proper approval workflow routing and metadata application.
Work with the company’s website developer to publish approved documents. Ensure material is current.
Participate in proposal design, strategy, writing and review sessions throughout the life of the proposal to ensure all customer expectations are addressed consistently, as mandated by MNJ leadership.
Develop and deliver high-quality documentation and training by working with sales leadership and marketing to capture all needs.
Must be able and willing to take and pass certifications.
Other duties as assigned.

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