Check with seller Desktop Support Van Buren

  • Location: Van Buren, Arkansas, United States

Total support of all Team Member technological equipment, including equipment deployment, support, service requests, and incident resolution.
Provide first-line investigation and diagnosis of service incidents.
Resolve incident/service requests when first contacted whenever possible.
Log all relevant incident/service request details, allocating categorization and prioritization codes in ticketing system.
Escalate incident/service requests that cannot be resolved within agreed timescales.
Keep users informed of progress.
Close all resolved incidents, requests, and other calls.
Perform IT asset management, inventory, and disposal in accordance with USA Truck, Inc. standards.
Take appropriate action to ensure any antivirus issues are handled quickly and to completion.
Assist in local/offsite installations as needed.
Actively seek and evaluate opportunities for process improvement.
Continually work to improve USA Truck team members’ “technology experience”.
Ensure all work areas are kept tidy and free of random equipment/parts.
Ensure all assigned projects are completed within the requested timeframe.
Ability to deliver exceptional service through positive engagement and patience.
Ability to work in a team environment to continuously improve results.
Ability to promote a culture of trust and safety.

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