Check with seller Instructional Support Technologist Anaheim

  • Location: Anaheim, California, United States













This is a full-time, permanent opportunity, offering a competitive salary and comprehensive benefits package.


DESCRIPTION:
The Blackboard Specialist is a hands-on, team oriented, and customer facing support expert with a passion for education technology and assisting students, faculty, and staff. The Blackboard Specialist is responsible for supporting students and faculty with their educational, including face-to-face, blended, and fully online. In addition, this individual will be provide customer support on a daily basis and work closely with their team, implementing and administering new educational technologies, troubleshooting technical software and hardware issues, and facilitating faculty, staff, and student training and tutorials through the creation of job aids, video resources, and live training sessions. This role will be remote based.

EDUCATION:
Requires 3-5 years of experience and additional vocational or technical education.

KNOWLEDGE/EXPERIENCE:
Experience working in a higher-education helpdesk system
Education Technology experience working directly with end users to troubleshoot and resolve issues with the Blackboard (or Canvas/Brightspace) LMS
Need to have at least 1+ years of experience working in an enterprise-level ticketing system
Customer service experience adhering to department service level agreements while showing patience and expertise when assisting end-users
Working knowledge of McGraw-Hill, Pearson, Elsevier, and other publisher partner adaptive learning and interactive systems
Experience working with web conferencing software, Panopto video creation and hosting software, plagiarism detection software, and assessment integrity solutions
Job ID: 346956

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com .

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