Check with seller Retail Sales Scranton

  • Location: Scranton, Pennsylvania, United States

Essential Functions:

Provide an exceptional customer experience by ensuring the customer is always the priority.
Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
Determine customer needs based on personal features and other customer preference related factors; suggest additional merchandise to compliment customer selection.
Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs.
Be proficient in POS systems including but not limited to Search and Send and My Client.
Proactively assist customers who are using devices to shop and compare, whether Macy’s devices or their own.
Develop new business and expand client base through networking, suggestive selling and on the floor presence.
Maintain department recovery standards; including fitting room go backs to standard, if applicable.
Retrieve additional merchandise for customers as requested.
Assist the Support Colleague Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets.
Assist in inventory and markdown process.
Adhere to Asset Protection and inventory control and compliance procedures.
Follows shortage programs and procedures.

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