Check with seller RMA Support Team Lead, Americas Sunnyvale

  • Location: Sunnyvale, California, United States













Fortinet - Sunnyvale, CA 94086

Responsibilities:
Coaching and employee management of AMER RMA Support team members
Handle Customer escalations including follow-the-sun model RMA support
Provide guidance and support to RMA support team members and any internal/external teams
Meet with RMA support teams to identify and resolve operational issues
Share visibility around ongoing projects as well as RMA Service KPI
Track and manage customer RMA backorders for earliest fulfillment opportunities

Contact seller Share

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