Check with seller SYSTEM PATIENT EXPERIENCE MANAGER Austin

  • Location: Austin, Texas, United States












Details: This role is a new position within the Austin TouchPoint team and will be responsible for working with our Regional/Corporate Customer Experience team to develop and manage patient satisfaction and experience standards and programs in the region for the Food & Environmental Services Departments. The position will support 4 hospital accounts in the Austin area plus another in Waco and will manage a team of 5-7 Patient Ambassadors with travel anticipated at 40%. When not visiting an account, this role will work from home. Anticipated schedule will be Monday to Friday approximately 8am-5pm, but will periodically be required to work 2nd shift/weekends if business needs arise. Prior patient/customer experience management in a multi-unit healthcare setting is strongly desired.

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